Special Assistance & Traveler Needs

Guests with Disabilities

We’re happy to support our guests with disabilities in their adventure. All aha! services comply with the Air Carrier Access Act (ACAA) 14 CFR Part 382 – Nondiscrimination of the Basis of Disability in Air Travel. If you would like a copy the ACAA, here’s where you can request it in accessible format from the US Department of Transportation:

  • Hotline for Air Travelers with Disabilities: 1-800-778-4838 (voice) or1 -800-455-9880 (TTY)
  • Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)
  • Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
  • US Department of Transportation Aviation Consumer Protection website, CLICK HERE

Guests with Vision or Hearing Impairment

All of us at aha! are committed to ensuring our guests with vision or hearing impairments have a great adventure. If you need assistance navigating through the airport on onboard the aircraft, please email guestservices@flyaha.com and be sure to include the name of person requiring assistance, reservation number, and date of travel. Alternatively, you can call our guest service line at 1-775-439-0888.

Wheelchair Assistance

We want every one our guests to have a fun and comfortable adventure. If you (or anyone in your party) requires wheelchair assistance, please email guestservices@flyaha.com and be sure to include the name of person requiring assistance, reservation number, and date of travel. Alternatively, you can call our guest service line at 1-775-439-0888.

When you arrive at the airport, let a member of our team you know you need assistance. We’ll provide support a comfortable journey through the airport right onto the airplane.

If you’re traveling with your own wheelchair, it will be gate-checked (at no charge) and returned to you at your destination airport.

Trained Service Animals

A service animal is a dog that has been trained to do work or perform tasks for the benefit of a person with a physical and/or mental disability.

Guests are required to notify aha! of their intent to travel with a trained service animal no less than 48 hours prior to departure. To do, please email guestservices@flyaha.com and be sure to include the name of person requiring assistance, reservation number, and date of travel. Attach to the email the US DOT Service Animal Air Transportation Form, which can be found by CLICKING HERE.

Alternatively, or if your reservation is confirmed less than 48 hours prior to departure, you can call our guest service line at 1-775-439-0888.

To accept an animal as a trained service animal, we must determine that both the guest is an individual with a disability and that the animal is trained to perform a tasks/work related to the disability. Our staff are trained to ask questions that determine whether an animal is a trained service animal or eligible to be accepted as a pet. When traveling with a trained service animal, please make note of the following:

  • Guests may travel with up to two trained service animals.
  • Always carry the completed and verified DOT forms with you.
  • Service animals in training will not be permitted to travel on aha! flights.
  • Trained service animals must be harnessed, leashed, or otherwise tethered to the handler at all times in the airport and on the plane.
  • Trained service animals must be clean and well-behaved. A trained service animal that engages in disruptive behavior or poses a direct threat to the health or safety of others will be denied boarding. Examples of disruptive behavior include (but are not limited to):
    -- Scratching, excessive whining, barking, growling, biting, or lunging
    -- Urinating or defecating in the airport or onboard the aircraft
    -- Showing aggression towards guests, crewmembers, or other animals


Emotional support animals that are not trained service animals, must travel under the rules for pet in the cabin. See below.

Pets

aha! is pawsitifly excited to welcome furry friends onboard our flights. We welcome up to two small, domesticated cats and dogs per flight on a first come, first serve basis. There is a one-way charge (“pet fares”) of $75. To check pet availability or cancel a pet booking, call our guest service line at 1-775-439-0888.

The maximum size for a hard-size pet carrier is 14”x19”x9.5” (35 cm x 22 cm x 24 cm) or a soft container that fit in the space. The carrier may be hard- or soft-sided, also needs to be well ventilated, and leak-proof. Your pet must fit comfortably with enough room to stand, lie down, and turn around. Guests traveling with pets may not be seated in the Bulkhead or an Exit Row.

Pet’s count as the guest's carry-on item and must fit under the seat directly in front of you. In addition to the pet carrier, guests are permitted to bring one personal item on board the aircraft that can be stowed in the overhead bin since the pet carrier would be under the seat in front of you.
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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We expect pets to be clean and well-behaved (that goes for you too!). A pet that engages in disruptive behavior or poses a direct threat to the health or safety of others will be denied boarding. Examples of disruptive behavior include (but are not limited to):

  • Scratching, excessive whining, barking, growling, biting, or lunging
  • Urinating or defecating in the airport or onboard the aircraft
  • Showing aggression towards guests, crewmembers, or other animals​


Unaccompanied Minors

Sorry, kids, but we don’t accept unaccompanied children who are 14 years of age or younger. All children must have a reservation and a seat, and infants must be in an FAA-approved child restraint device (for additional details, CLICK HERE).